Frequently Asked Questions

What will it cost me to get my money collected?

We charge nothing until we recover your money for you! Our efforts are strictly contingent upon recovery, so you have nothing to lose. Our rates for recovery vary based on your account size, age, and the volume of accounts placed with us.

What do you need to get started on my accounts?

Simple, basic information is all that’s needed to begin the recovery process. Your company’s name, address, city, state, zip, a current telephone number, the debtor company’s name, address, city, state, zip, the balance due, a contact person’s name (if possible) and any available details about the debtor company. Have limited information on your customer? No problem! Allow our agents to seek out the responsible party with an exhaustive search. With this we can have your money recovered in minutes.

How will I know what’s going on with my accounts?

We keep you informed. Through written and verbal status reports from your account representative we inform you as to what progress has been made, what responses were given, what your debtor has paid or will pay, and any other details pertinent to your claim. Our representatives are always eager to speak with you should you have any inquiries about any of your claims on file with us.

What if I lose a customer by placing them for collections?

A company is a customer when they pay you. Our research shows that during periods of indebtedness a company is usually not actively buying due to the matter at hand. Further, prolonged indebtedness requires a unique and tailored approach that many companies are neither trained nor staffed for. We professionally approach every case carefully as not to alienate future business.

What should I do if my customer calls me after I’ve placed them with you for collections?

You should advise them that our agency is handling this file and you should contact them for further assistance. Give them our toll free number for their convenience. Do not make payment arrangements with the debtor company. This may counteract your agency’s effectiveness. In most cases the debtor is calling you to avoid commitments secured by our agents. Ultimately in many such cases the debtor company does not send payment to either place.

Once you’ve started working on the account what should I do if we receive payment?

You should contact us immediately so that we do not pursue a company for a paid claim.